Crufts Club – Privacy Notice

2.1. The contact details for our data protection team are as follows:

2.1.1. Email our data protection team

2.1.2. The Royal Kennel Club, 10 Clarges Street, London, W1J 8AB

2.2. It is the responsibility of the data protection team to keep our organisation and our staff informed and advised about their obligations to comply with data protection laws, to monitor compliance with those laws, to train staff and conduct internal audits, and to be the first point of contact for supervisory authorities and for individuals whose personal data we are processing.

3.1. We process personal data about you as a Crufts Club subscriber for the purposes of your Crufts Club subscription and providing you access to the services included.

3.2. It may be the case that you have contact with us in another capacity or in relation to other Royal Kennel Club services. Please see our Royal Kennel Club privacy notice for further information.

3.3. We will generally process your personal data for contractual necessity in providing our Crufts Club subscription services or as a necessary for our or others' legitimate interests. The Royal Kennel Club only rely on legitimate interests where you might reasonably expect us to use your personal information, and where the benefits of doing so are not outweighed by your own interests or fundamental rights or freedoms. The law calls this the “legitimate interests” condition for processing. Please be assured that we will always take account of your personal data rights in doing so.

4.1. We process the following personal information in relation to your Crufts Club subscription:

4.1.1. Name

4.1.2. Address

4.1.3. Email address

4.1.4. Telephone number

4.1.5. Date of birth

5.1. The above personal data is received direct from you as the data subject when you sign -up to Crufts Club to create your account or update information within your account.

5.2. You are not obliged to provide the personal data in question. However, if you do not provide the personal data, we will be unable to perform or provide the Crufts Club services for you.

6.1. We process your information for the following purposes and under the following lawful bases.

6.2. We may process your personal data where there is a legal necessity to help the relevant authorities to prevent and detect crime such as animal welfare offences, trading standards offences and fraud and money laundering.

6.3. We may monitor and record communications with you (such as telephone calls and webchats) where there is a contractual necessity for the purpose of quality assurance, training and compliance.

6.4. No automated decision making is taken using your personal data.

7.1. We may also share your personal data with third party service providers to help us deliver our services and operate our business. We only disclose your data to third parties for a limited number of reasons, these include: services delivery, communications, marketing, data management, technical support, evaluating our services and processing payments.

7.2. We will provide your personal data to our trusted partners who will administer the benefits you are entitled to under your Crufts Club subscription as necessary and in accordance with your subscription and applicable data protection laws. Once your data has been provided, these partners will be the data controller for your personal data in providing their services to you.

7.3. Our trusted partners are:

7.4. Such service providers have contracted with us as processors under the requirements in the UK GDPR and Data Protection Act 2018. They are contractually bound to only use personal data for the agreed purpose(s). Relevant persons working for these service providers will have access to your personal data under the terms of the processor contract, but only to the extent necessary to perform their services for us.

7.5. These processors agree to implement reasonable contractual and technical protections, to keep your data confidential, not sell your personal data to third parties and to not disclose your personal data to third parties except as may be required by law, as permitted by us or as stated in this Privacy Policy.

7.6. In appropriate circumstances we may disclose data to authorised bodies as required or permitted by law. This may include (but is not limited to) the Police, HMRC, Local Authorities/Trading Standards and so on.

8.1. Your personal data will be retained for the duration of your Crufts Club subscription and we will retain your account unless a deletion/removal request is received from you.

8.2. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8.3. We record telephone calls for quality monitoring, training, and compliance purposes. All calls received into the Royal Kennel Club General Enquiries will be recorded in compliance with applicable data protection laws. Recordings of calls will be kept on file for 12 months from the initial call. Further information can be found in our call recording policy, which is available upon request.

8.4. We retain webchat transcripts for quality monitoring, training, and compliance purposes. Webchat transcripts will be kept on file for 12 months from the initial webchat.

9.1. We use cookies to monitor how people use our websites.

9.2. We collect these cookies in order to provide you with our online services and to analyse visitor behaviour on our websites.

9.3. Cookie information is held on your browser and you can withdraw cookie consent via the privacy tool/cookie banner on our website or amend your browser settings at any time. However, please be aware that blocking or deleting all cookies will affect the usability of our websites.

9.4. Please see our Cookie Policy for further information on data we collect through our websites and how you can block and delete cookies.

Facebook Inc – Custom Audience Ads

9.5. Where we have collected cookie consent, we may work with Facebook to display interest-based ads to you or to your friends on Facebook through a tool offered by Facebook called the Custom Audience Tool. This tool allows us to personalise our ads based on you or your friends’ experience on our services in order to provide ads tailored for each specific recipient.

9.6. We may share personal information with Facebook, which will then be hashed. This permits Facebook to identify our advertising audience based on the information that Facebook collects from its users. If you do not want to receive interest-based ads on Facebook, you can adjust your ad preferences through your Facebook settings. Alternatively, please see our Cookie Policy for further information on how you can block and delete cookies.

Google Ads – Interest Based Ads

9.7. Where we have collected cookie consent, we may work with Google to display interest-based ads to you on Google Search through a tool offered by Google called Google Ads. This tool allows us to personalise ads based on your experience on our services in order to provide ads tailored for each specific recipient.

9.8. A remarketing tag pixel uses your IP address as the unique identifier; however, it will not contain data such as your name, home address or phone number.

9.9. We may also share personal data with Google, which will be hashed to keep your data secure. This means that data is scrambled before being utilised to ensure nobody else can gain access to it. This sharing enables Google to identify our advertising audience and allows us to offer you the best possible online user experience and improve the relevancy of our advertising. It allows us to provide you with more of the content you want to see and allows us to evaluate the effectiveness of our marketing campaigns.

9.10. You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings or the Google Marketing Platform opt-out page or you can control the use of device identifiers by using your device’s settings. Alternatively, please see our Cookie Policy for further information on how you can block and delete cookies.

10.1. This section sets out the rights that you have as a data subject, by reason of the UK GDPR and Data Protection Act 2018.

10.2. The UK GDPR and Data Protection Act 2018 provide the following rights (subject to some exemptions):

10.2.1. The right to request access to the personal data that we hold about you.

Please note that you can access and download a copy of the personal data we hold for you by selecting the option within your account. Alternatively, please contact our Data Protection Team.

10.2.2. The right to request rectification of the personal data that we hold about you.

10.2.3. The right to request erasure of the personal data that we hold about you.

10.2.4. The right to request restriction of processing about you.

10.2.5. The right to object to processing.

10.2.6. The right to data portability.

10.2.7. The right to withdraw your consent at any time.

Where we ask for your consent this will usually be for marketing purposes by email. Where our processing of personal data is based on your having given consent, you have the right as a data subject to withdraw that consent at any time. Please note that the withdrawal of your consent will not affect the lawfulness of any processing based on that consent before its withdrawal.

10.3. If you wish to exercise any of the above rights, please notify our data protection department using the contact details set out in section 2 above. Please include the words DATA PRIVACY REQUEST in the subject line of your email, or at the top of your letter.

10.4. You have the right to lodge a complaint with a supervisory authority. In the United Kingdom, the supervisory authority is the Office of the Information Commissioner, full contact details for which can be found here.